What Your Umrah Agent Isn’t Telling You: 10 Must-Ask Questions Before Booking a 2026 Package

In 2026, the Umrah landscape is more digital and dynamic than ever. While most travel agents are eager to highlight their “5-star” hotels and “unbeatable” prices, there are critical logistical shifts and hidden details that rarely make it into the glossy brochures.

To ensure your journey is spiritually fulfilling and stress-free, here are the essential questions you must ask before signing a contract.

Proximity and Hotel Logistics

Is the hotel distance measured to the courtyard or the prayer hall?

Agents often say “100 meters from the Masjid.” However, with the massive 2026 expansions, being 100 meters from the edge of the courtyard can still mean a 15-minute walk to the actual prayer hall. Always ask for the Google Maps link and the specific tower name.

Is the “Full-Board” menu a buffet or packed meals?

Many “Value” packages offer “Full Board” but serve cold, pre-packed meals in the hotel basement. If you are paying for a Supreme Umrah package, confirm that it includes an international buffet within the hotel restaurant.

Digital Permits and Visas

Does the package include Nusuk App permit assistance?

A visa is only half the battle. In 2026, you cannot perform Umrah or visit the Noble Rawdah without a permit from the Nusuk App. Ask your agent if they provide a dedicated staff member to help you secure these time-sensitive slots, especially since Rawdah permits now refresh at specific times like :01 and :31 past the hour.

What is your refund policy if the visa is rejected?

In 2026, Saudi Arabia’s “30-Day Entry Rule” means if your visa is issued and you don’t enter within a month, it expires automatically. Ask clearly: If my visa is delayed or rejected through no fault of my own, what percentage of the package cost is refundable?

Transport and Flight Reliability

Is this a Group or Private transport arrangement?

“Ground transport included” is a vague term. You might find yourself waiting 3 hours at the airport for a 50-person bus to fill up. If you are traveling with children or the elderly, ask if you can upgrade to a private GMC or SUV to save hours of transit time.

Are the flights on a scheduled carrier or a charter?

Charter flights are often cheaper but have higher cancellation rates and less flexibility. Ensure your flight is on a recognized airline like Saudi Arabian Airlines, Emirates, or Qatar Airways to avoid being stranded if schedules shift.

On-Ground Support and Expertise

Do you have a 24/7 on-ground support team in Makkah?

Problems—like a lost hotel key or a missed shuttle—don’t always happen during US business hours. Ensure your agency has a local Saudi representative available via WhatsApp 24/7 to assist you in real-time.

Are Ziyarat (historical tours) guided by a student of knowledge?

Anyone can drive you to Mount Uhud, but a journey is more meaningful when a guide explains the Seerah (prophetic history). Ask if your group Umrah includes an English-speaking guide who can provide spiritual context.

Transparency and Trust

Is the Mandatory Health Insurance already in the quote?

As of 2026, health insurance is required for all pilgrims. Some agents leave this out to make their prices look lower, only to add it as a “surprise fee” at the final payment stage. Always ask for the all-inclusive price.

Can I speak to three people who traveled with you recently?

In the world of Umrah travel, current reviews are everything. A company that was great in 2022 might have changed its management by 2026. A reputable agent will have no problem connecting you with recent pilgrims.